Support

Superior customer service is one of our highest priorities. We strive to make sure every customer maximizes the utility of every DocAuto product according to their business needs. DocAuto customers with active Annual Support agreements may call 800-DocAuto (770.242.6747 Outside USA), Monday - Friday from 9:00 AM ET to 5:00 PM ET. After hours support is available by prior arrangement.

Customers may also log cases through our Self-Service Support Portal. Once logged in to our support portal, customers can:

Log support cases
View open and closed cases
Load attachments to support cases
Receive e-mail notification of updates to cases
View release notes
Search for known solutions

If you are a DocAuto customer or reseller and have not received an e-mail with your support portal login, please email Support@DocAuto.com to request a login.

To view our support policies, please view our SLA.

IMPORTANT NOTICE REGARDING WORKSITE VERSIONS PRIOR TO 8.5.0

DocAuto is committed to developing solutions that work best for you. As our products evolve, so do the platforms that they support.

After December 31st, 2011, DocAuto will ONLY be doing active development on new or existing products on WorkSite Version 8.5.x or newer.

While we will continue to support WorkSite versions prior to 8.5.0 (8.0.x through 8.4.x) during 2012, we will phase out support for WorkSite versions prior to 8.5.0 on December 31, 2012.

For further information or to answer any questions, please contact our Support Team at support@docauto.com.

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Support

IMPORTANT NOTICE REGARDING WORKSITE VERSIONS PRIOR TO 8.5.0

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